Emergency Medical, Security, and Travel Assistance Services

Eligibility

Active employees of Centers and their eligible dependents (spouse or domestic partner and children younger than age 26) who are enrolled in the IARC Insurance Plan are eligible for International SOS Assistance Services. Please note that eligibility for certain services is also based on citizenship and location. For example, International SOS will not evacuate citizens from their home countries in the event of a security issue. Below is the classification of employees for eligibility for travel assistance services and travel insurance:

Professional employees (typically classified as Internationally Recruited Staff by the Center) who are expatriate and third-country national professional employees who work at duty stations outside of their home countries.
Professional employees (typically classified as Internationally Recruited Staff by the Center) who work at duty stations within their home countries
Non-professional staff (typically classified as Nationally Recruited Staff by the Center) who work at a duty station within their home country and are on business travel at least 75 miles from their duty stations.

Note: Bridging and Retired participants are not eligible for International SOS Assistance Services.

International SOS Services

International SOS provides many services. However, not all of these services are complimentary (free of charge). To learn about the types of services provided by International SOS, refer to the International SOS Assistance Services Brochure.

To qualify for insurance reimbursement, the definition of an emergency medical evacuation must be met. The definition of an emergency medical evacuation is a situation which arises suddenly or unexpectedly, and if left unattended for less than 48 hours, could result in loss of life or deterioration of the individual’s permanent medical condition and the individual must be transported to the nearest hospital where appropriate medical care and treatment can be provided. The Medical Evacuation or Repatriation must be ordered by an International SOS Medical Physician.

Security Assistance

Security evacuations are not available to participants in their home countries.

Using the International SOS Assistance App and International SOS Member portal, participants have access to travel security information that provides background information on travel destinations and timely and detailed analyses and assessments of current and emerging threats.

For pre-travel advice on managing an emerging risk and to receive assistance in response to a critical situation, participants can contact the 24-hour Assistance Center direct line at +1-215-942-8226 by placing a collect call or calling the nearest International SOS Assistance Centers listed on the International SOS Membership Card or by email at philadelphia@internationalsos.com.

How to Contact an Assistance Center for Emergency Medical

In case of an emergency, participants should call the 24-hour Assistance Center direct line at +1-215-942-8226 by placing a collect call or call the nearest International SOS Assistance Centers listed on the International SOS Membership Card or use the Intl.SOS Assistance App to connect to ISOS.

When making a call to the International SOS Assistance Center, participants will need to provide the following information:

Name of person calling
Name of employer (the name of the Center that holds the employment contract)
Name of the injured party (employee or dependent)
Location, and
Description of the situation.

For non-urgent cases such as health or security questions, employees can contact the Assistance Center by email at philadelphia@internationalsos.com.

International SOS Assistance App

Participants can download the free Intl.SOS Assistance App on their smartphones to quick-dial the nearest International SOS Assistance Center. To access the International SOS App, participants will need to create an account using the AIARC Membership Number 11BCMA612778, Center (employer) name, and work email address.

For downloading and using the ISOS Smartphone Assistance App, refer to the instructions in the Assistance App Quick User Guide for Smartphones.

If there are any issues creating an account, employees can contact the International Digital Support Team by email at onlinehelp@internationalsos.com.

International SOS AIARC Member Portal

Participants can access the International SOS Member Web Portal to:

Download an electronic copy of the membership card and keep a copy in a wallet or luggage.
Sign up for email alerts to receive updates on medical and security risks for travel destinations. For instructions on signing up for the email alert subscription, please refer to the Security Email Alerts Guide.
Check travel security online reports to receive updates on recommended pre-trip vaccinations, common diseases, clinics, hospitals, and embassy locations, visa information, food, water, and other in-country safety tips.

To access the member portal, a participant will need to create an account using the AIARC Membership Number 11BCMA612778, Center (Employer) name, and work email address. Refer to the International SOS Member Portal Guide.

If there are any issues creating an account, participants can contact the International Digital Support Team by email at onlinehelp@internationalsos.com.

Quick Links

Email

For Intl. SOS App or Portal Account-Related Inquiries

For Case Updates and Pre/Post Trip-Related Inquiries

Phone

24-hour Assistance Center

For Other AC Location Phone Numbers